# Server error (500) when downloading static GTFS

**URL:** <https://opendataforum.transport.nsw.gov.au/t/server-error-500-when-downloading-static-gtfs/556>\
**Category:** Uncategorized\
**Created:** [January 24, 2017, 4:53pm UTC](https://opendataforum.transport.nsw.gov.au/t/server-error-500-when-downloading-static-gtfs/556 "2017-01-24T16:53:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![david.else](https://sea1.discourse-cdn.com/flex019/user_avatar/opendataforum.transport.nsw.gov.au/david.else/32/206_2.png) [@david.else](https://opendataforum.transport.nsw.gov.au/u/david.else)\
**Post date:** [January 24, 2017, 4:53pm UTC](https://opendataforum.transport.nsw.gov.au/t/server-error-500-when-downloading-static-gtfs/556/1 "2017-01-24T16:53:50Z")

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Hi there,

We are currently experiencing server errors (HTTP status code 500) when attempting to download the static GTFS bundle. Attempting to access the bundle at [https://api.transport.nsw.gov.au/v1/publictransport/timetables/complete/gtfs](https://api.transport.nsw.gov.au/v1/publictransport/timetables/complete/gtfs), using the correct authentication header (the has been working fine for months), we are now receiving the following error message:

`{ "ErrorDetails":{ "TransactionId":"00000159cd8d10cf-8588e", "ErrorDateTime":"2017-01-24T08:47:00.218-08:00", "Message":"An unexpected error has occured.", "RequestedUrl":"/v1/publictransport/timetables/complete/gtfs", "RequestMethod":"GET", } }`

Could you please take a look and let us know when this is fixed, since it is causing issues with updating our static data set!

Thanks,

David

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**Author:** ![alejandro.felman](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@alejandro.felman](https://opendataforum.transport.nsw.gov.au/u/alejandro.felman)\
**Post date:** [January 24, 2017, 10:15pm UTC](https://opendataforum.transport.nsw.gov.au/t/server-error-500-when-downloading-static-gtfs/556/2 "2017-01-24T22:15:50Z")

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Hi @david.else, we’re currently investigating this and looking to resolve as soon as possible. I’ll keep you up to date.

Thanks,  
Alex

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**Author:** ![alejandro.felman](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@alejandro.felman](https://opendataforum.transport.nsw.gov.au/u/alejandro.felman)\
**Post date:** [January 25, 2017, 12:18am UTC](https://opendataforum.transport.nsw.gov.au/t/server-error-500-when-downloading-static-gtfs/556/3 "2017-01-25T00:18:57Z")

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Hi @david.else, this should now be fixed. Can you please try again and let us know if it’s fine.

Thanks,  
Alex

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**Author:** ![david.else](https://sea1.discourse-cdn.com/flex019/user_avatar/opendataforum.transport.nsw.gov.au/david.else/32/206_2.png) [@david.else](https://opendataforum.transport.nsw.gov.au/u/david.else)\
**Post date:** [January 25, 2017, 10:43am UTC](https://opendataforum.transport.nsw.gov.au/t/server-error-500-when-downloading-static-gtfs/556/4 "2017-01-25T10:43:01Z")

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I can confirm that is working again now, thanks @alejandro.felman!