# GTFS-Realtime Alerts Empty

**URL:** <https://opendataforum.transport.nsw.gov.au/t/gtfs-realtime-alerts-empty/1453>\
**Category:** Real-time Public Transport\
**Created:** [November 16, 2018, 4:19pm UTC](https://opendataforum.transport.nsw.gov.au/t/gtfs-realtime-alerts-empty/1453 "2018-11-16T16:19:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Webmaster](https://sea1.discourse-cdn.com/flex019/user_avatar/opendataforum.transport.nsw.gov.au/webmaster/32/228_2.png) [@Webmaster](https://opendataforum.transport.nsw.gov.au/u/Webmaster)\
**Post date:** [November 16, 2018, 4:19pm UTC](https://opendataforum.transport.nsw.gov.au/t/gtfs-realtime-alerts-empty/1453/1 "2018-11-16T16:19:06Z")

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The buses GTFS-R alerts feed is empty while the Twitter feed shows important alerts.

I think the public is learning the real-time feed is unreliable.

Can you say what information is published in the GTFS-R alerts feed?

🤔

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**Author:** ![alejandro.felman](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@alejandro.felman](https://opendataforum.transport.nsw.gov.au/u/alejandro.felman)\
**Post date:** [November 19, 2018, 10:58pm UTC](https://opendataforum.transport.nsw.gov.au/t/gtfs-realtime-alerts-empty/1453/2 "2018-11-19T22:58:55Z")

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Hi @Webmaster, the alerts feed does not provide service alerts for buses. You need to look at the ‘add info’ endpoint in the Trip Planner API. This is stated in multiple places including our troubleshooting page and our buses technical documentation.

I encourage you to read all the documentation we have to understand how everything works and fits together.

Thanks,  
Alex

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<div class="post-metadata">

**Author:** ![Webmaster](https://sea1.discourse-cdn.com/flex019/user_avatar/opendataforum.transport.nsw.gov.au/webmaster/32/228_2.png) [@Webmaster](https://opendataforum.transport.nsw.gov.au/u/Webmaster)\
**Post date:** [November 20, 2018, 4:38am UTC](https://opendataforum.transport.nsw.gov.au/t/gtfs-realtime-alerts-empty/1453/3 "2018-11-20T04:38:05Z")

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Thank you.

Oops, okay I see the technical documentation says it is not available for buses.

Looks like you’re setup for buses but it’s not done yet.

Do you have plans for buses?

Any estimate on when to check back?

🕶

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**Author:** ![alejandro.felman](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@alejandro.felman](https://opendataforum.transport.nsw.gov.au/u/alejandro.felman)\
**Post date:** [November 20, 2018, 5:12am UTC](https://opendataforum.transport.nsw.gov.au/t/gtfs-realtime-alerts-empty/1453/4 "2018-11-20T05:12:24Z")

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We’re working on it but don’t have an ETA at the moment.

Recommendation for now is to use the Trip Planner API or you can follow this [blog post](http://blog.triptasticapp.com/post/81466991781/service-alerts-for-sydney-buses-ferries-and-light) as mentioned in our troubleshooting page, which points to this [alerts feed](https://api.nextthere.com/au_sydney/tools/GTFSRSydneyAlerts.json).